Before TandemCX
Traditional contact center
People handle every conversation.
Deploy an AI contact center you can trust.
The turnkey AI contact center where your people stay in control.
Start with an AI agent and your own phone number.
↯plum spark
DocsAsk Sparky
Agents
Create Agent⌕ Search agents…
SSupport Agent
Ready•••
BBooking Agent
Ready•••
OOrder Agent
Draft•••
Support Agent
Ready to test
Knowledge
Connected
Voice
Ready
Escalation
Set
Your agent can now receive a call
Test agentAI on the frontline. Humans in control.
01
After TandemCX
AI contact center
AI handles volume. People run the operation.
Human control
Handle more conversations without growing your team.
Conversations↑Team size→
Start with an agent built for the job.
Start with the everyday customer work that takes up your team’s time.
01 / 05
Support Agent
Answers everyday questions and helps customers solve common problems.
Start with this agent
Mission control for your AI Team
Your best human agents become supervisors
Oversee your customer conversations in real time, suggest actions, and step into conversations.
Mission liveTandemCX command center
Director console
32 active conversations
31AI handling
1Needs assistance
Conversations
Live call · Support Agent
Customer needs help with a damaged order
Customer
The package arrived damaged. What can we do?
Support Agent
I found the order and return policy. I’m checking the best next step.
M
Live monitoring
Step in with full context
Trust AI at your pace.
Start with as much oversight as you want. As you get comfortable, let your agents handle more on their own.
Guided
Your agents follow your rules and ask for help when something falls outside them.
Choose how each agent behaves—and when it should notify your team.
Support Agent
What this agent does in guided mode
Common questionsAI handles
Order statusAI handles
Account changesNotify team
Refund exceptionsPause + notify
Sign off requested
Agents will ping you if they need sign-off.
Review the important stuff in the tools your team already uses. No need to watch every conversation.
Slack
#tandemcx-escalations
S
Support Agent
APPCould you take a look at this refund? It falls outside the usual policy, so I’ve paused and routed it to you.
Refund exception
Waiting for your team before taking the next step.
You decide how quickly AI earns more responsibility.
Bring in the right human.
Not just the next human.
AI handles the routine. Human expertise steps in where it matters.
Customer request
“Can I speak to someone about this charge?”
Account Agent
Recognizes a billing issue
JS
Jordan Smith
Billing specialist joins
The conversation history and account context move with the handoff.
Your Agents work across all your channels
Use the same agent across web chat, messaging, and voice—and manage every conversation in one place.
Web chat
Questions and support
Messaging
Ongoing conversations
Support Agent
Managed in TandemCXOnline
Voice
Natural phone calls
Connect your agents to the systems your business already runs on.
Bring customer context, tickets, account details, and team notifications into one connected flow.
TandemCX
Salesforce
CRM
Microsoft
CRM + business
Zendesk
Helpdesk
ServiceNow
Service workflows
Workato
Automation
Slack
Collaboration
Teams
Collaboration
NetSuite
Back office
Workday
Workforce
Examples available through Sharpen’s native and Workato-enabled integrations.
Setup that gets you live quick
Choose where you need help, connect the systems your agent needs, choose where customers reach it, and set when it should involve your team.
Start with one agent
S
Setting upSupport Agent
Getting things ready
Pick an Agent
Where could your team use help?
Support · Booking · Orders · Sales · Accounts
Connect your systems
What should your agent have access to?
CRM · Scheduling · Helpdesk · Commerce · Business data
Choose your Channels
How do customers reach you?
Web chat · Messaging · Voice
Set your controls
When should it involve your team?
Supervised · Guided · Independent
Ready to test
Your agent can now receive a call
Build it. Call it.
Create your first AI agent, connect what it needs, and have a real conversation with it.
Your new AI contact center starts with one agent.
Support Agent
A focused place to start
1
Pick an Agent
2
Connect your systems
3
Set your controls
Start with one agent. Stay in control. Add more when you’re ready.