Booking and scheduling
Book service visits, delivery windows and reservations, then confirm, remind and reschedule by voice or text.
Booking and scheduling
Voice
Customer: I need someone to look at my heater.
AI agent: I can book a technician. Does Tuesday morning or Wednesday afternoon work better?
Booking appointment
Fill the calendar and keep it full.
Scheduling
Book service, technician visits, delivery windows and reservations.
Confirmations, reminders and rescheduling
Run these on outbound voice or text, which reduces no-shows.
No-show recovery
Follow up automatically and offer a new time.
Appointment updates
Send appointment and status updates customers can reply to.
Your team keeps the conversations that need judgment.
These go to a person quickly, with the conversation summary and collected details, so the customer never repeats themselves.
- Emotionally charged escalations, complaints and bereavement situations
- Complex disputes, exceptions to policy and goodwill credits beyond set limits
- High-value or negotiated B2B deals
- Legal and regulatory complaints
Connect the systems agents need to act.
An answer without the ability to act usually just becomes a transfer. When agents can read from and write to your systems, they can finish the task.
- CRM
- Order management
- Billing
- Scheduling
More support use cases
See this use case in a demo.
Bring a conversation your team handles every day, and see how a TandemCX agent handles it with your team in control.