Meetings and pipeline

Confirm meetings, send reminders and offer a new time when someone misses one, by voice or text.

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Meetings and pipeline

Text message

AI agent: Hi, confirming your meeting tomorrow at 10. Does that still work?

Customer: Can we move it to Friday?

AI agent: Sure. Friday at 10 or 2?

Rescheduling

Keep meetings on the calendar.

  • Confirmations, reminders and rescheduling

    Run these on outbound voice or text, which reduces no-shows.

  • No-show recovery

    Follow up automatically and offer a new time.

Your team keeps the conversations that need judgment.

These go to a person quickly, with the conversation summary and collected details, so the customer never repeats themselves.

  • Emotionally charged escalations, complaints and bereavement situations
  • Complex disputes, exceptions to policy and goodwill credits beyond set limits
  • High-value or negotiated B2B deals
  • Legal and regulatory complaints

Connect the systems agents need to act.

An answer without the ability to act usually just becomes a transfer. When agents can read from and write to your systems, they can finish the task.

  • CRM
  • Order management
  • Billing
  • Scheduling

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See this use case in a demo.

Bring a conversation your team handles every day, and see how a TandemCX agent handles it with your team in control.

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