Web chat
On your website
Customer: Where is my order?
Order Agent: It’s in transit and arrives Thursday.
Logged in TandemCX
Order Agent
Checks order status and gives customers delivery updates. Your team sets the rules and steps in when a customer needs a person.
Order Agent
Where is my order?
Customer
Do you have a delivery update?
Order Agent
I’ll check the delivery status for you.
AI handling
What the Order Agent handles
- Checks order status
- Gives customers delivery updates
When your team steps in
Your rules decide when the Order Agent handles a request on its own and when it involves your team.
One agent across voice, chat and messaging.
Let customers reach the same agent by phone, web chat or message. Manage the conversations in TandemCX.
Order AgentActive on 3 channels
AI handling
Messaging
Text message
Customer: Has my order shipped?
Order Agent: Yes. Here’s your tracking link.
Delivered
Logged in TandemCX
Voice
Phone call
Caller · My package says delivered, but it isn’t here.
Order Agent · Sorry about that. I’m checking with the carrier now.
Logged in TandemCX
Get your first agent ready
Pick a job, connect the tools and set the rules. Test your agent before it handles customer conversations.
Start with one agent
O
Setting upOrder Agent
Getting things ready
Pick an agent
Where could your team use help?
Support · Booking · Orders · Sales · Accounts
Connect your systems
What should your agent have access to?
CRM · Scheduling · Helpdesk · Commerce · Business data
Choose your channels
How do customers reach you?
Web chat · Messaging · Voice
Set your controls
When should it involve your team?
Supervised · Guided · Independent
Ready to test
Your agent can now receive a call
Meet the other agents.
Support AgentAnswers common support questions and brings in your team when a customer needs a person.Meet the Support Agent Booking AgentHelps customers book, change or cancel appointments.Meet the Booking Agent Sales AgentAnswers product questions and helps customers find the right fit.Meet the Sales Agent Account AgentHelps customers understand their account and balance.Meet the Account Agent
See TandemCX in action.
See agents handle routine customer work, ask for approval and hand conversations to your team.
Support Agent
A focused place to start
1
Pick an agent
2
Connect your systems
3
Set your controls
Start with one agent. Stay in control. Add more when you’re ready.