One platform for AI agents and the people who supervise them.
TandemCX gives you AI agents for everyday customer conversations, live supervision for your team, and controls that decide when people step in.
From first agent to live conversations in one workspace.
Build, test, launch and supervise your agents in TandemCX, with your team setting the rules at every step.
Support Agent
Phone + web
- InstructionsDefined
- KnowledgeConnected
- Systems4 connected
- EscalationSet
Systems
Connect the systems your agent uses to look up information and take action.
Salesforce
Zendesk
ServiceNow
Slack
Start with a preconfigured agent or create one for a specific job. Give it instructions, knowledge and the systems it can use, then decide when a person takes over.
Start with a preconfigured agent, or create your own.
Each agent is set up for a common customer job. Give it your knowledge, connect your systems and decide when your team steps in.
Agents handle the conversation. Workflows run the steps.
Agents handle open-ended customer requests. Workflows run defined steps, so a conversation can trigger the process you’ve configured.
Order Agent
Where’s my order?
I’ll check the delivery status for you.
Workflow
- Order status
- Looking up order
- In transit · Thursday
Human escalation when your rules call for it
Bring a customer workflow to the demo.
See how to connect an agent to your systems, test its behavior and set when your team steps in.